Anyone can become angry - that is easy.  But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way - this is not easy.'   ARISTOTLE

Emotional intelligence (EQ) is emerging as a critical factor in high performance at work, at school, and at home.  Indeed managing emotions at work is a better predictor of success in business than educational attainment.  Emotional intelligence has become a key buzzword in the corporate world, made popular by Daniel Goleman's books and his work in the Harvard Business Review.  Explore with us your EQ competencies and how to develop them further to best effect in your professional and personal life. 

Daniel Goleman says 'The evidence clearly suggests that emotionally intelligent leadership is key to creating a working climate that nurtures employees and encourages them to give their best. That enthusiasm, in turn, pays off in improved business performance.' 

A two day course:

• Discover the unique lens of EQ for understanding yourself and others
• Learn about the anatomy of an emotional hijacking
• Identify the costs of emotional illiteracy
• Measure your own emotional intelligence
• Fight, flight, freeze or flow, which one is it going to be for you -
  recognising triggers and strategies for dealing with them
• Learn to detect early signals of emotional shifts
• Tap into resourceful emotional states using powerful NLP techniques
• Detect and recognise the micro signals in others
• Elicit more resourceful states in others
• Learn the art of reframing
• Apply diffusing strategies and maintain rapport even when the going gets tough
• Manage relationships better and enhance your communication and conflict resolution skills
• Build your psychological hardiness and resilience and better manage your EQ